At Aysha Fashion House, we aim to provide a seamless shopping experience. Please read our Delivery, Exchange, and Return Policy carefully to understand how we handle shipping, exchanges, and returns.

1. Delivery Policy

  • Delivery Areas: We offer delivery across Bangladesh. Delivery fees and times may vary depending on your location.
  • Processing Time: All orders are processed within [insert time, e.g., 1-2 business days] of receiving payment confirmation.
  • Shipping Time: Delivery typically takes [insert time, e.g., 3-7 business days] depending on the shipping method and destination.
  • Shipping Charges: Shipping fees are calculated at checkout based on your location and selected delivery option.
  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
  • Delayed Deliveries: While we strive to ensure timely delivery, external factors like weather, holidays, and courier delays may affect delivery times.

2. Exchange Policy

  • Eligibility: Exchanges are only accepted for damaged or defective items, or if the wrong product was delivered.
  • Time Frame: Exchange requests must be made within [insert time, e.g., 7-14 days] from the date of delivery.
  • Condition of Items: The item must be unused, unwashed, and in its original packaging, with all tags intact.
  • Exchange Process: To initiate an exchange, contact our customer support team at [insert contact details], providing your order number and a description of the issue. You may be required to send photos of the damaged or incorrect item.
  • Exchange Fees: In the case of damaged, defective, or incorrect items, Aysha Fashion House will cover the return shipping costs. For other exchanges, the customer is responsible for return shipping charges.

3. Return Policy

  • Eligibility for Returns: Returns are only accepted for defective, damaged, or incorrect items.
  • Time Frame: Returns must be initiated within [insert time, e.g., 7-14 days] from the delivery date.
  • Condition of Items: The product must be unused, unwashed, and in original condition with tags and packaging intact.
  • Non-returnable Items: Custom-made or personalized items are non-returnable and non-refundable.
  • Return Process: To return an item, please contact our customer support team at [insert contact details] with your order number, details of the product, and reason for return. You may need to provide photos of the item.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

4. Refund Policy

  • Eligibility: Refunds are issued only for defective, damaged, or incorrect items.
  • Refund Process: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert time, e.g., 7-10 business days] to the original payment method.
  • Partial Refunds: In certain cases (e.g., when an item is returned in damaged condition), a partial refund may be issued.

5. Contact Us

If you have any questions or concerns about our Delivery, Exchange, or Return Policy, please contact us:

  • Address: House 10, Road- Faydabad, Uttar Para, Dakshinkhan, Dhaka, Bangladesh
  • Phone: +8801625-284314